Deputy Manager- Inside Sales - Bengaluru, India

Responsibilities:

This position essentially drives customer relationships and engages in sales activities. It is primarily a sales role which will serve our customers virtually and will focus on aftermarket products. 

• Act as primary aftermarket customer contact point, lead relationship and account management and customer support activities
• Focus on proactive selling activities of aftermarket products, such as parts, service labour and simple upgrades.
• Communicate value to customer and converting to bookings
• Run sales plays with accounts in your customer portfolio, reaching out about potential value we can provide the customer and converting to bookings
• Creation and execution of account plans for larger customers as required
• Developing and maintaining customer contact and network through primarily virtual means (i.e., leveraging modern sales technology and digital tools to engage customer, business travel by exception and not expected)
• Represent & promote equally all Lines of Business brands/technologies according to customer installation
• Possessing product knowledge and able to advise customer on simple technical questions
• Ensuring co-ordination within Norican business to achieve timely and accurate support of customer’s needs and requests
• Preparation and presentation of regular account sales reviews, forecasts, and other management reporting
• Update CRM and other IT systems as required to reflect our customer contacts
• Proactively analysing and drawing insights from sales tools to understand customer needs and convert these into sales success
• Proactive gathering & maintenance of relevant business intelligence on account and entry into relevant CRM or other system in structured form
• Creation, follow-up and expediting of offers and orders
• Associated tasks as required