Business Process Consultant, Norican IT, Europe


The Business Process Consultant, Europe, will report to the Vice President of Business Process Improvements. The position will be based in Altrincham, UK or another European Norican site.


  • Building and keeping a healthy relationship with the Business key users for the AX applications and closing service issues efficiently
  • Resolving issues and delivering improvements to the AX product and processes around it, maintaining the long-term relationship with the business user by providing in depth product knowledge, information on enhancements, upgrades and services on a continual basis.    
  • Challenge the requests for modifications and consider workarounds or alternatives and assist with the cost benefit analysis.
  • Complete:
    • specific configuration and build of the application in accordance with the functional requirements.
    • specification and testing of accepted customisations and the integration of various system components.
    • process testing and issue resolution, attempting to solve enquiries and error reports independently before involving colleagues and/or third parties. (e.g. Dynamind or Columbus).
  • Providing in-depth knowledge of the AX applications and evaluate the business processes against the standard functionality.
  • Managing the on-going relationship with the business users and ensure long-term satisfaction.
  • Successfully delivering the AX implementations.
  • Managing relationship with Vendors (e.g. Dynamind and Columbus) e.g. product developments.
  • Specifying detailed requirements for communication to both the business and the 3rd party vendors.


  • Fundamental understanding of Business applications AX and CRM (Merlin).
  • Basic Knowledge of related technologies (BI, Reporting Services, …)
  • Experience with the management of risk, change, issues, time, scope, resources and quality.
  • Knowledge of implementation methodologies and best practices.
  • Good understanding of all major activities for a business system implementation such as analysis, design, development, and deployment.
  • Ability to communicate effectively in written and spoken English.
  • Experience with Microsoft Office Project and other tools that support project management.

Professional experience & background:

  • Technical or commercial certification or additional work experience in related field
  • Financial background is important - e.g. finance/accounting degree, CIMA, ACCA
  • Experience of business-oriented IT 
  • Understand the importance of service delivery, system availability, efficient trouble-shooting and standardization on best practice.


If you want further information please contact VP Business Process Improvements Phil Hawthorne ( or visit and read more about Norican Group.


Please send your application and CV to no later than 15th June 2019.