Job Vacancy: Commercial Operations Manager


Commercial Operations Manager based in Lagrange, GA in North America


Responsibility and leadership for Inside Sales Acquire the Order process (ATO) in North America reporting to Senior Vice President of NA. Inside Sales (Customer Service) functions include multi-site operations oversight, development and execution of the commercial process.  These processes include part quoting, order processing, entry, sales reporting, market analysis, data management, on time delivery and CRM Management.  The individual is expected to be an active member of the commercial leadership team and help drive the commercial strategy.  Key responsibility is leading the overall integration of inside sales function in NA including standardization of process, ERP interface, multi-product line support and performance metrics.  This candidate is a highly structured analytical thinker and problem solver, experienced in commercial analysis, ERP interface and data integrity, customer satisfaction metrics, supports CRM system and develops process improvement opportunities.  This person should have a strong technical acumen in an engineering environment.


  • Provide strategic and tactical support to multi-site customer service team
  • Lead and develop ERP & CRM analytics and report generation
  • Develop operating reports on quote activity, order realization, margin analysis, order entry 
  • Manage of all related activities supporting CRM solutions 
  • Analyze market needs, utilize sales metrics to help to define sales training needs, and help develop training plans and programs to continuously upgrade the customer service team
  • Build and maintain strong rapport within the internal and external Norican team leveraging relationships to solve strategic and tactical challenges
  • Monitor department performance against key performance indicators and implement improvement strategies as required
  • Lead Supply Chain Interface on Fulfill the Order process (FTO)
  • Develop resource sizing and deployment strategies to ensure objectives and customer service effectiveness is achieved
  • Provide subject matter expertise relative to technical aspects of commercial offerings
  • Manage projects relative to commercial process improvements



  • Bachelor's Degree (four year college or university) required or comparable work experience in a related field. Experience in industrial organization is beneficial.
  • 5+ years of management experience leading inside Industrial Sales or similar organization. Industrial manufacturing experience is beneficial.
  • Proficient computer skills, including: Microsoft Word, Excel, PowerPoint, Outlook and ERP/CRM Interface.
If interested, please send your resume to