Norican Group is looking for a Service Manager, based in CPI Die Casting, Brescia Italy
KPI’s:
- Customer satisfaction
- Service employees’ efficiency and satisfaction
- Service revenues
Reporting lines & substitute:
- Reporting to Vice President Engineering and Product Development, CPI Die casting
- Supported by one Technical Service Supervisor and Service Back Office Supervisor
Specific tasks:
- Develop service procedures, policies and standards
- Analyze statistics and compile accurate reports
- Keep accurate records and document customer service actions and open issues
Personal Competencies:
- Ability to communicate effectively in written and spoken English
- Experienced in working with Microsoft Office Programs (especially Word, Excel and Power Point)
Professional experience & background:
- M.Sc. in Mechanical, Electronical or Automation Engineering or similar
- Knowledge of the after-sales complexity of a multinational company
- Experience of people managing
- Experience with international activities, either from working abroad or from an organization/company with a strong international focus
Sound interesting?
Please send your application and CV to Human.Resources.it@noricangroup.com, as soon as possible.