KPI’s:

• Customer satisfaction
• Service employees’ efficiency and satisfaction
• Service revenues

Reporting lines & substitute:

• Reporting to Vice President Engineering and Product Development, CPI Die casting
• Supported by one Technical Service Supervisor and Service Back Office Supervisor

Specific tasks:

• Develop service procedures, policies and standards
• Analyze statistics and compile accurate reports
• Keep accurate records and document customer service actions and open issues

Personal Competencies:

• Ability to communicate effectively in written and spoken English
• Experienced in working with Microsoft Office Programs (especially Word, Excel and Power Point)  

Professional experience & background:

• M.Sc. in Mechanical, Electronical or Automation Engineering or similar
• Knowledge of the after-sales complexity of a multinational company
• Experience of people managing
• Experience with international activities, either from working abroad or from an organization/company with a strong international focus